Client Manager – Innovation

Madrid / Madrid / España

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At ISPROX we are looking for a Client Manager to join an important company in the market research sector.
The Client Manager position will provide the right candidate with the opportunity to work with top clients in Spain. We are looking for a Client Manager who has strong analytic and organizational skills. This role requires delivering great analysis with excellence and employing curiosity and creativity in learning and problem solving.

Client Orientation:
· Develop knowledge of Offer
· Manage the relationship with clients assigned, oriented to develop and retain the relationship, aiming to increase the value of the client.
· Foster team's relationship with clients.
· Responsible for maintaining and actively promote new opportunities with existing and new clients.
· Ensure quality, satisfaction and communication with the client at all stages of the projects under their responsibility.
· Make proposals of the assigned projects, with the support of the Client Service Director depending on the complexity and type of client.
· Ensure client profitability under its responsibility by tracking TO, GM and number of charged hours.

· Management communication projects
· Responsible for planning and organization, in collaboration with the technical team, the assigned projects.
· Establish guidelines for preparation of reports to ensure that they answer the research objectives.
· Be able to tell insightful stories from data, creating actionable recommendations
· Generate recommendations focused on data, adopting a Problem Solving Approach
· Perform the analysis, conclusions and client presentations.
· Propose actions and provide solutions to the difficulties that arise.
· Coordinate with the international teams if the client or project requires it.


The successful candidate will...
· Have strong experience managing research projects of innovation
. Have experience in projects management for the service sector (bank services, technology, insurance services...) will be desirable
. Have strong experience with quantitative research across a range of methodologies ad hoc research.
· Be fluent in Spanish is mandatory.
· Be proficient in English.
· Be able to build strong relationships with clients.
· Have excellent communication skills - tailored to suit the individual audience, including presentations.

Se ofrece

- Temporary contract to cover a leave (approximately 6 months)
- Hybrid work model
- Salary based on experience

Apuntarme a la oferta

En ISPROX apostamos por la igualdad de oportunidades y la inclusión. Evitamos cualquier tipo de discriminación por género, edad, orientación sexual, raza, religión u otros aspectos que puedan considerarse excluyentes.

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